Help and Support
Help and Support
ODEK Technologies employs world-leading technologies to deliver integrated solutions. We are committed to a transparent and value-driven business model, constantly looking for ways to enhance customer value. Our goal is to bring value to our clients by implementing tested enterprise solutions at the best price. The more scale we achieve, the more value and discounts we can pass on to our clients.
Having access to experienced CTO and IT infrastructure resources, who partner with and consult to your business, is critical in ensuring that you receive an optimal solution that addresses your specific business requirements. Key to our approach is not selling what we have — or what carries the highest margin — but selling what you need.
We don’t employ sales people who are incentivised to increase your spend. Instead, you will be assigned a dedicated technical expert that will act as your account manager.
Your account manager is measured on three key outputs:
Your account manager provides you with a single point of contact and affords you accountability for all your ICT services. You will no longer need to spend hours navigating various ICT suppliers, none of which take responsibility for service failure or lack of delivery. Your accounting department will also receive a single integrated invoice for all ICT services consumed.
ODEK Technologies works with you to define a strategy, in order to build a custom infrastructure architecture that delivers on specific requirements.
Infrastructure Management and Data Center
Network and Security Optimisation
Physical Servers and Storage
Virtual Machine Management
Standard and Enterprise Databases
Virtual Apps, Citrix and Desktops
Voice Platforms and Services
Fileservers, Domain Controllers and Exchange
Endpoint device and support
Stock management
Equipment sourcing, asset management, software licensing and supplier management.
Budget
Monthly budget reports are provided with complete transparency of pricing models and supplier invoices.
Hardware maintenance
All equipment maintenance and replacements are taken care of promptly and cost-effectively.
Monitoring
Operations are monitored to ensure optimal and expected functioning.
Back-ups
Onsite and offsite back-ups, at routine intervals, for peace of mind.
Any device, at its best price. ODEK Technologies’ unique Rent-to-Sweat offering revolutionises the way you approach asset rental and consumption. This world-first model unlocks, on average, 15-20% additional value over the lifetime of an IT asset.
If you’re working late ODEK Technologies offers 24/7 1st line engineer support. On-site troubleshooting is available for both software and hardware, and working devices are swapped for faulty ones while maintenance takes place. We provide remote management and monitoring of all equipment. Problems may be fixed before you even know about them!
Click on a member to learn more about them.
